Effective Date: 05.01.2025
At Surgedu.com, we are committed to ensuring our customers are satisfied with their purchases. If, for any reason, you are not fully satisfied with our products or services, this policy outlines the terms under which you may request a return or refund.
1. Eligibility for Returns and Refunds
1.1 Digital Products and Online Courses
- Due to the nature of digital content, refunds are only available if:
- The product was not delivered or is inaccessible.
- The product is significantly different from its description.
- A technical issue on our end prevents access or usability, and we cannot resolve it.
1.2 Physical Products
- Returns are accepted for physical items that:
- Arrive damaged or defective.
- Are incorrect or not as described in the order.
- Physical products must be returned in their original condition, unused, and in the original packaging.
1.3 Non-Refundable Items
- Customized, personalized, or discounted items are non-refundable unless they arrive damaged or defective.
2. Timeframe for Returns and Refunds
- Digital Products: Refund requests must be submitted within 14 days of purchase.
- Physical Products: Returns must be initiated within 14 days of receipt.
3. How to Request a Return or Refund
- Contact Us: Send an email to surgedu@surgedu.com with the following details:
- Your order number or proof of purchase.
- A detailed description of the issue.
- Supporting evidence (e.g., screenshots or photos, if applicable).
- Our support team will review your request and respond within 5 business days.
4. Return Shipping (for Physical Products)
- Customers are responsible for return shipping costs unless:
- The item arrived damaged or defective.
- The wrong item was sent.
- We recommend using a trackable shipping method to ensure safe delivery.
5. Refund Process
- Approved refunds will be processed back to your original payment method within 10 business days after approval.
- If a refund cannot be issued to the original payment method, we will offer store credit or an alternative solution.
6. Disputes and Escalation
If you are unsatisfied with the resolution provided by our support team, please escalate the matter by emailing surgedu@surgedu.com.
7. Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
8. Changes to This Policy
We reserve the right to modify this policy at any time. Updates will be posted on this page with the effective date.
If you have any questions or need assistance, please contact us at surgedu@surgedu.com or visit our Contact Us page.
Thank you for choosing Surgedu.com!